I have had a bad bearing in my Innova since April and it just kept getting louder and louder. Sunday afternoon, the company was finally in my area (they are from Texas and shipping is steep). They replaced the whole machine and the new one even had some new features. I purrs like a kitten now and I love the new tie-off button that I can push and it will automatically take 3 tiny stitches to lock the threads. I quilted one of my quilts that has been hanging in the "to quilt" que for months to make sure the stitching was right before putting on a new customer quilt. The stitches are beautiful so a batik king sized quilt will go on this morning, the last of 3 Rossville Tonga Batik Block of the Month.